Privacy policy
What personal data we collect, why, and what rights you have over it.
1. Controller
The controller for your personal data is HostForge Cloud Switzerland. Contact: support@hostforge.ch.
2. What we collect
When you order or use our services, we collect:
- Account and contact details — your name, email address and billing address, to provide your service and contact you about it.
- Payment information — processed by Stripe. We do not see or store your full card details.
- Technical data — server and access logs, including IP addresses, to run our services and protect them from abuse.
- Correspondence — emails you send us, so we can answer them.
3. Legal basis
We process your data under the Swiss Federal Act on Data Protection (FADP) and, where it applies, the EU General Data Protection Regulation (GDPR). We rely on three bases: performing our contract with you, such as providing and billing your service; meeting legal obligations, such as keeping accounting records; and our legitimate interest in keeping our services secure and free of abuse.
4. How long we keep it
We keep personal data only as long as we need it for the purpose it was collected for. Billing records are kept for ten years, as Swiss accounting law requires.
5. Who else sees it
Third parties that process data on our behalf: Stripe, which processes payments, and Cloudflare, which hosts this website and handles orders. Both are based in the United States, so the data needed to process your order may be handled outside Switzerland. Your hosted websites themselves stay on our own servers in Switzerland.
6. Where your data is stored
Where your data is stored depends on the service and location you choose:
- Webhosting, Intel VPS, storage and dedicated servers: Switzerland
- AMD Basic VPS and Basic game servers: Germany
- AMD Pro VPS and Pro game servers: United Kingdom
If you use a service that runs in Germany or the United Kingdom, the data on that server is stored in that country. Choose a Swiss service if your data needs to stay in Switzerland.
7. Cookies
This website does not set cookies for tracking or analytics.
8. Your rights
You can ask to see the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy in a portable format. To use any of these rights, email us at support@hostforge.ch. We reply within 30 days. Some data, such as billing records, we must keep for the period required by law even if you ask us to delete it.
9. Security
We protect your data with encrypted connections, restricted access to our systems, firewalls and regular updates. No system is completely secure, so we cannot guarantee that data will never be exposed, but we will tell you without delay if a breach affects your data.
10. Complaints
Customers may complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC), or to their local supervisory authority if they are in the EU.